01
Field Services
On-site IT work across Germany and wider Europe.
- Desk-side and break/fix
- IMAC-D and device lifecycle
- Network, Wi-Fi and rack work
- Data-centre smart hands
- Site surveys and scoped technical tasks
What we actually cover.
Field work, support, technical escalation and projects. The engineer level, location, service window and scope decide how each job is staffed and priced.
02
Service Desk & L3 Escalation
German and English support from everyday incidents through deeper technical escalation.
- L1 user support and triage
- L2 remote troubleshooting
- L3 escalation for selected cloud, identity, endpoint and infrastructure issues
- Ticket ownership and escalation
- Runbook-based support and documentation
03
Managed IT Operations
Recurring work that needs someone to keep following it after the first ticket is closed.
- Monitoring and incident follow-up
- User and access administration
- Endpoint and compliance follow-up
- Routine service administration
- Operational reporting and documentation
04
Cloud & Backend Engineering
Technical work behind the support layer when the requirement moves beyond normal service-desk scope.
- Microsoft 365 and Entra ID
- Intune and selected Azure work
- SharePoint and Power Platform
- Automation and integrations
- Migrations and technical remediation
05
Rollouts & Migrations
Projects where people, locations, timing and technical work have to move together.
- Device refreshes and rollouts
- Office moves and site changes
- Multi-country deployments
- Pilot, cutover and rollback planning
- Acceptance, evidence and handover
06
Procurement & Logistics
Hardware and movement around the job when they are part of the scope.
- Staging and kitting
- Forward and return logistics
- RMA coordination
- Parts and specialist sourcing
- Asset movement around project delivery
New city or unusual requirement?
We check the location, engineer skill, timing and travel before committing. Recurring locations can move to agreed response terms once the coverage is proven.