Field tickets
One site, one task or a run of dispatches across several cities.
For MSPs and IT providers
Extend your delivery in Europe without handing over your customer.
D TechFarm can sit behind your service for field work, German and English L1–L3 support, recurring locations and multi-site projects. White-label or co-delivered — whichever fits the engagement.
Send a requirementL1–L3 support
German and English service desk, remote troubleshooting and technical escalation.
Recurring coverage
Known sites, repeat engineers, backup options and agreed service windows where coverage is established.
Projects
Rollouts, refreshes and migrations with people, dates, locations and handover coordinated together.
Coverage that matches the real job.
Europe-wide means we can source and coordinate work across Europe. It does not mean pretending every city has the same engineer pool or four-hour attendance.
On-demand
We confirm the engineer, realistic attendance, travel and price before dispatch. No blanket SLA is promised for an uncovered location.
Recurring locations
Where volume exists, engineers can be pre-vetted, rates agreed, backup coverage prepared and response terms defined.
Projects
Cities, skills, dates, project team, logistics and commercials are agreed before execution starts.
Your customer stays yours.
We do not approach an MSP end customer directly without written permission. Communication, branding and handover routes are agreed for the engagement.
Your process can stay in place.
Where agreed, engineers work through your PSA or ticketing process, follow your runbooks and return notes and evidence through the same route.
Small jobs are fine.
A single dispatch can be the first job. Recurring locations and larger projects can follow when there is enough work to justify a different delivery model.